Cancellation & Refund Policy
Last updated: February 4, 2025
We at Astro Tech prioritize customer satisfaction and have a clear cancellation and refund policy to ensure a smooth experience. Below are the details:
1. Order Cancellation
- Orders can be canceled within 24 hours of placement, provided they have not been shipped.
- To cancel your order, contact our support team with your order details.
- Once an order is shipped, it cannot be canceled and will be treated as a return.
2. Return Policy
- Products can be returned within 7 days of delivery if they are defective, damaged, or incorrect.
- The product must be unused, in its original packaging, and accompanied by the original invoice.
- Returns for customized or perishable products are not accepted unless they arrive damaged.
3. Refund Policy
- Refunds are processed within 5-7 business days after the returned product is inspected and approved.
- Refunds will be credited to the original payment method used for the purchase.
- Shipping charges are non-refundable, except in cases of defective or incorrect products.
4. Exchange Policy
- Exchanges are allowed for defective or incorrect products within 7 days of delivery.
- To request an exchange, contact our support team with details and photos of the product.
5. How to Initiate a Return or Refund
To start a return, refund, or exchange process, please contact us:
6. Contact Us
If you have any questions about our cancellation and refund policy, reach out to us: